At thepaperrose.co, we are dedicated to providing efficient after sale repairing services for your products. Please review our repair policy below:

Return Procedure:

Contact our customer service team at +60 11 1616 9107 (Linda) or via email at thepaperrose.sales@gmail.com to initiate the repair process.

We will provide you with detailed instructions on how to return the product to our office.

Repair Assessment:

Upon receiving the product, our designers will assess the extent of the damage.

If the damage exceeds 20% of the product's value, a nominal repair fee will apply. This fee ranges from RM 2 to RM 10, depending on the severity of the damage.

Repair Process:

Our skilled designers will promptly repair the product using the same crystal as replacement parts and industry-standard procedures. The repairing process will takes 7-14 working days to complete.

There is no limit to the number of times a product can be repaired under this policy.

Return Shipping:

The cost of return shipping for repaired products will be borne by the buyer.

We recommend using a reliable shipping service for safe and timely delivery.

No DIY Components Provided:

Please note that we do not provide DIY (Do-It-Yourself) repair kits or components. Our designers are trained to handle all repairs professionally to ensure optimal performance and safety.

Satisfaction Guarantee:

We stand behind the quality of our repairs. If you encounter any issues with the repaired product, please contact us immediately for further assistance.