At thepaperrose.co, we prioritize customer satisfaction and strive to ensure that you receive products of the highest quality. Please review our return & refund policy below:

Return & Refund  Eligibility:

Products may only be returned if they are damaged or defective upon receipt (within 3 working days of package arrival)

Returns &refund will not be accepted for reasons other than product damage or defects.

As Is item are not eligible for a returns and refund.

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED in within 3 working days upon received. 

Damaged or Defective Products:

If you receive a product that is damaged or defective, please contact our customer service team immediately upon receipt. (within 48 hours of package arrival)

Provide details of the damage or defect, along with supporting photographs and video.

Return Procedure:

Once your return request is approved, we will provide you with instructions on how to return the damaged or defective product to us.

Please ensure that the product is securely packaged to prevent further damage during return shipping.

Return Shipping:

The cost of return shipping for damaged or defective products will be covered by thepaperrose.co

We will arrange for the shipment of the damaged or defective product at our expense.

Refund or Replacement:

Upon receiving the returned product and verifying the damage or defect, we will process either a refund or a replacement, depending on product availability and your preference.

Refunds will be issued to the original method of payment used for the purchase (within 3 working days)

Exclusions:

Products cannot be returned for reasons other than damage or defects.

Please inspect your order upon receipt and report any issues to us promptly to facilitate the return process.

Satisfaction Guarantee:

We stand behind the quality of our products. If you encounter any issues with your purchase, please contact us, and we will strive to address your concerns promptly and effectively.

Thank you for choosing thepaperrose.co We appreciate your understanding of our return policy and are committed to providing you with exceptional products and service.